CONSERVE YOUR WEAVINGS, USING OUR AWARD-WINNING MASTER RUG CRAFTSMEN SPECIALIST SKILLS – SPANNING FOUR GENERATIONS OF RUG KNOWLEDGE, SKILLS AND EXPERTISE.
We provide expert rug repairs, bespoke rug restoration and cut-to-size alteration rug works, including 'Rug Finishing' (a professional binding for rug edges and sides) – for all types of rugs, Oriental carpets, kilims, silks, tribal bags & trappings, aubussons, tapestries, wall hangings, decorative weavings and investment pieces, as well as large and room-sized pieces.
Whether your piece is hand-made, machine-made or hand-tufted, contemporary, traditional, antique, or rare, and whatever the size, Magic Hand Ltd's Rug Repairs, Restoration and Alteration Specialists will ensure it is conserved to the highest professional standard.
All our expert repair, restoration and alteration rug works and services are hand-crafted for each piece and undertaken in our custom-built Repairs, Restoration and Alteration Studios, to conserve your weavings and make them last longer with great results.CONTACT US now to experience our fantastic rug works results for yourself!
(see details at the end of this page)
We can treat the following problems:
Holes, Splits, Rips and Tears
Moth and Carpet Beetle damage and infestations
Pet-chewed corners and edges
Curling corners, ends and selvedges
Flood water, mould and damp damage
Alterations: cut-to-size and around design
Fraying, Uneven and Missing fringes
Threadbare and pile-worn areas
Smoke stains, Soot marks, charring
Professional finishing and binding of fraying edges
Pulled and loose threads
Fire damage: cigarette or log burns, singes and smoke stains
Rippled, puckered or uneven weave tension
Wall Hanging Technique: for pieces 'too fragile' to lay on the floor
Chewing gum, lipstick smears, ink stains and adhesives
Creeping, rucking and slippage
OUR REPAIRS, RESTORATION & ALTERATION RUG WORKS PROCESS
All Repairs, Restoration and Alteration works and services for customers' pieces are undertaken in Magic Hand Ltd's custom-built Rug Studios. Customers' pieces are booked on pre-arranged dates and then collected for rug works. Upon completion of rug works, customers are notified and contacted for payment of works. Once payment has been processed, a return delivery date is booked for the drop-off of customers' pieces, with the paid invoice and card payment receipt attached to the pieces(s) returned. All collections and return deliveries are undertaken either by us or our third-party couriers on booked, pre-arranged dates.
We also provide a ‘Sewing Down of Rug-to-Carpet Service’, where rug works are undertaken in-situ at the customer's premises, so please contact us for the guidelines on how to proceed for these bespoke works.
Rug works and service costs are fully reviewed and assessed when the collected piece(s) arrive at our Magic Hand Ltd Rug Studios, or during a ‘Review In-Situ Service’ appointment (see details below).
RUG WORKS AND COLLECTION BOOKING PROCEEDURE: All collections require 3-4 days advance notice in order to book the next available date in our rug collection & return delivery service schedule. Upon contacting us, the customer supplies their name, address, contact mobile and/or email address details and confirms the quantity and sizes of the piece(s) to be collected for any repair, restoration or alteration works. Each rug collection is individually assessed using post code, rug size and rug quantity details, and these costs relayed to the customer. Customer pieces for works are then booked in for the next available rug collection date in our rug collection & return delivery service schedule. Piece(s) are then collected on that date from the customer’s address. A text is sent one day before collection, confirming the 1 to 2-hour rug collection time-slot. Upon collection of booked pieces(s) for works, a receipt is given to the customer by the courier, detailing a synopsis of our Conditions & Terms of Business overleaf. Collected pieces are taken to the Magic Hand Ltd Rug Studios, where the requested works are fully reviewed and assessed. We then contact the customer, within 48 (working) hours of receiving the pieces at our Magic Hand Ltd Rug Studios, to confirm the rug repair/restoration/alteration works and costs and the C&RD costs, where the customer then adds these details to their copy of the Magic Hand Ltd Receipt – originally given at collection. This works review is followed up by us, with either a text or email confirmation of costs to the customer.
MASTER RUG CRAFTSMAN REVIEW IN-SITU SERVICE: customer appointments are booked in advance via a pre-paid call-out charge that is individually costed for the requested address. At the appointment, the pre-paid call-out charge invoice is given to the customer and our senior Master Rug Craftsman will then review and assess the in-situ rugs(s) needing our rug works and services. Here, a Magic Hand Ltd 'estimate' is given, listing any proposed works and valid for one month from date of issue. During the appointment ONLY: if rug works are agreed and pieces taken for our rug repairs, restoration, or alteration and/or rug cleaning & stain corrective treatment services and/or our certified Written Rug Valuation Service is required (see our More Rug Services page for this service), the collection service charge is deducted from the completed works Total to Pay, due at invoice stage. For any agreed rugs taken for works at the appointment: a Magic Hand Ltd 'receipt' is issued to the customer detailing the requested rug works & costs and the return delivery service cost and the piece(s) are taken to the Magic Hand Ltd Rug Studios for works, at the appointment.
RUG WORKS INVOICE AND RETURN DELIVERY PROCEEDURE: in all instances, upon completion of rug repairs, restoration or alteration works at our Magic Hand Ltd Rug Studios, the customer is contacted and payment taken in advance of the return delivery, where the paid Magic Hand Ltd invoice and card payment receipt is attached to the pieces(s) to be returned. Conﬁrmation of this processed payment guarantees a booked slot on the next available date for the return delivery of piece(s). All finished pieces are then carefully rolled, wrapped and secured in our protective plastic tubing, ready for return delivery. Please see our Collection & Return Delivery Services page for more information about this service we provide.
EXTRACTING OR FITTING PIECES COLLECTED OR RETURN DELIVERED: please note our company policy does not permit our couriers or third parties to move, lift or carry furniture or ﬁttings, nor extract, nor ﬁt collected/return delivered piece(s) for the customer, unless agreed with us in writing prior to any collection and/or the return delivery, where a Removal Charge will be liable for any such action.
Please review our full and most updated Conditions and Terms of Business detailed at the bottom of this web page, which supercede the synopsis information detailed on a receipt.
There are no added 'middlemen costs', so we are able to give you the best price, with no hidden extra charges.
If you would like to go-ahead and book our Rug Repair, Restoration and Alteration Services for your piece(s), please contact us using the details below, where we are happy to discuss your rug work needs and requirements and place your booking of piece(s) for collection.
OUR EXPERT RUG WORKS AND SERVICES ENSURE YOUR WEAVINGS WILL LAST LONGER!
With a wealth of more than a hundred years of rug expertise, knowledge and specialist skills, our wide range of award-winning Master Rug Craftsmen rug repairs, rug restoration and alteration rug works and services are much in demand, where our valued customers can experience the good results. Our more prominent customers include: Royal Palaces, TV & Film Studios, Historic and Stately Homes, luxury hotels, prestigious retailers, a host of celebrities, as well as private rug collectors and specialist carpet dealers, worldwide.