COLLECTION AND RETURN DELIVERY FOR CUSTOMER PIECES BOOKED FOR WORKS
for all our Rug Repairs, Restoration and Alteration Services, Rug Cleaning and Stain/Odour Corrective Treatment Services, Anti-slip Rug Underlay and Wall Hanging Technique Services.
All pieces are collected and return delivered back to the customer, either by us or our third-party couriers, on pre-arranged dates.PLEASE NOTE: All collections require 3-4 days advance notice in order to book the next available date in our rug collection & return delivery service schedule.
COLLECTION BOOKING PROCEEDURE: Upon contacting us, the customer supplies their name, address, contact mobile and/or email address details and confirms the quantity and sizes of piece(s) to be collected. Each rug collection is individually assessed and prices calculated according to the distance to and from the destination(s), post code(s), and the size, weight and quantity of individual piece(s) being transported, and whether they are wet or dry (eg flood damage), with these costs relayed to the customer. Customer pieces for works are then booked in for the next available rug collection date in our rug collection & return delivery service schedule. A text/email is sent to the customer, one day before collection, confirming the 1 to 2-hour rug collection time-slot. Piece(s) are then collected on that date from the customer’s address. A receipt is given upon collection: detailing our standard rug cleaning prices psqm per rug yarn type, with a synopsis of our Conditions & Terms of Business overleaf. Collected pieces are then taken to our Cleaning and Repairs, Restoration, Alteration Studios for works.
RETURN DELIVERY PROCEEDURE: upon completion of works at our Magic Hand Ltd Rug Studios, the customer is contacted by us and full payment is taken for the works rendered, in advance of any return delivery, where the paid Magic Hand Ltd invoice and card payment receipt is attached to the pieces(s) to be returned. Conﬁrmation of this processed payment guarantees a booked slot on the next available date for the return delivery of piece(s). All finished pieces are then carefully rolled, wrapped and secured in our protective plastic tubing, ready for return delivery, unless otherwise arranged.
EXTRACTING OR FITTING PIECES COLLECTED OR RETURN DELIVERED: please note our company policy does not permit our couriers or third parties to move, lift or carry furniture or ﬁttings, nor extract, nor ﬁt collected/return delivered piece(s) for the customer, unless agreed with us in writing prior to any collection and/or the return delivery, where a Removal Charge will be liable for any such action.
Please see our full Collection & Return Delivery Conditions and Terms of Business for more specific information for this service.
If you would like to go-ahead and book your rug, carpet or tapestry for Collection and our rug, Oriental carpet and tapestry works and services, please contact us using the details below, where we will be happy to discuss your requirements and place your booking of piece(s) for collection.